We are sure you will love your purchase!
However, please know that customer satisfaction is our number one priority at PARPALA JEWELRY. If you are unsatisfied with your purchase, you can receive store credit, or exchange your pieces within 5 business days after received.
Please note that 'fashion jewelry' store credits may only be redeemed for 'fashion jewelry' (not 'fine jewelry'). Please note exchanges take 2-12 business days to process after we receive. Please make sure you send items for an exchange within 5 business days after received. Failed to do so, will result in a 20% deduction from store credit (fine jewelry items is a 25% deduction). If item takes longer than 15 business days, we will not be able to exchange. Fine jewelry will always include a 25% deduction fee if exchanged (regardless of how quickly you send back). Full refund is only available for when it is a production mistake on our end. Such case must be notified within no longer than 3 business days after merchandise was delivered. Please note in case of a refund, refunds may take anywhere from 2-5 weeks to process. This depends on your bank and we have no information on how they process refunds.
All items must be returned in perfect condition with original packaging.
Please note exchanges are also at customer's expense. Shipping fees will not be refunded. We will provide a shipping label only if there was a mistake with your order on our end.
Any products purchased through any of our retailers, may solely be returned to them and are strictly subject to each retailer’s return/exchange policy.
Parpala Jewelry is NOT responsible for any lost or stolen merchandise.
Please know, that all international orders are subject to each country’s import taxes, custom duties, and brokerage fees. Recipient is responsible for paying these fees. PARPALA JEWELRY cannot control these charges, and cannot predict them either. Each fee is subject to every country’s policy. We recommend you contact your local customs office for further detailed information on this.
PARPALA JEWELRY is not responsible for any extra shipping charges to undeliverable addresses or return to sender fees. If a customer declines to pay duties and leaves package abandoned, we will not be able to provide any sort of refund. Customers should familiarize themselves with their custom policies before placing an order.
We apologize for not being as flexible with our international orders, but please understand each country’s policy is out of our control.
If you have further questions, please e-mail: email@example.com